Betting Rules

1. General betting conditions

Royal Ace Casino aims to provide a clear and consistent betting service. These rules apply to bets placed through the website or any other betting facility made available to eligible customers. Additional rules may apply to a particular sport, competition, game, market or promotion. If a specific market rule differs from a general rule, the specific rule will generally apply to that market.

You are responsible for reading the information displayed before confirming a wager. This includes the event or selection, market type, odds, stake, potential return, applicable conditions and any warnings shown on the betting slip. If information is unclear, you should not confirm the wager until you have checked the relevant rules or obtained clarification through the support options available on the website.

You must be legally permitted to use betting services in the place where you are located. You must also meet any applicable age, identity and account requirements. Betting is not permitted where it is prohibited by law. Royal Ace Casino may restrict, suspend or close an account where required for legal, regulatory, security, responsible gambling or operational reasons.

• Only one personal account should be used unless the website expressly permits otherwise.
• Your account information must be accurate, current and supplied by you.
• You must keep your login details secure and must not allow another person to place bets through your account.
• You must not use the service for unlawful activity, fraud, cheating, manipulation or any attempt to interfere with the normal operation of the website.
• You must check your betting slip before submitting a wager, as an accepted bet may not be changed or cancelled simply because you selected the wrong market or stake.
• You should keep records of your bets and review your account history regularly.

A bet is normally treated as accepted only when it has been confirmed by the betting system and appears in your account history or open bets area. Selecting an outcome or adding a wager to a betting slip does not, by itself, mean that the bet has been accepted. If a technical issue occurs, the account history and official transaction records will be used to determine whether a wager was successfully submitted.

The website may set or apply minimum and maximum stakes, exposure controls, market restrictions and account limits. These may vary by customer, product, event, market or operational circumstance. Any applicable limit displayed at the time of placing a bet forms part of the conditions for that wager. A requested stake may be declined, reduced or referred for review where a limit or other control applies.

2. Odds, bet types and acceptance

The odds shown on the website indicate the potential return for a successful wager, subject to the bet type and any applicable rules. Odds can change before a bet is accepted. Where the price changes after you submit a wager, the system may accept the new price, reject the wager or return it to your betting slip for confirmation, depending on the product and settings shown at the time.

Displayed odds, event details or market information may occasionally contain typographical, technical or obvious pricing errors. A bet accepted using a clear error may be reviewed and corrected or voided in accordance with the general terms and applicable rules. If a return has been credited incorrectly because of an error, Royal Ace Casino may correct the account balance and take reasonable steps to recover an amount that should not have been paid.

The available bet types may include single bets, multi or combination bets, each-way bets where offered, and other products described on the website. Not every bet type is available for every sport or market. The betting slip and the market rules determine how a wager is calculated. For combination bets, each individual selection must be assessed under its applicable result and settlement rule.

Single bets

A single bet is a wager on one selection or outcome. If the selection is settled as a winner, the return is generally calculated using the accepted odds and stake, subject to any applicable deductions, limits or specific market conditions. If the selection is a loser, the stake is normally lost. If the market is void, the stake is generally returned unless another rule applies.

Multi and combination bets

A multi or combination bet links several selections in one wager. The treatment of a selection that is void, postponed, cancelled or otherwise unable to be settled may differ according to the product and market rules. A combination bet may continue with the remaining valid selections, or a particular combination may be voided. You should review the relevant rules before placing a multi or combination wager.

Live and in-play betting

Live or in-play betting is offered only where shown as available. Delays can occur between an event taking place and information being displayed or a bet being accepted. A market may be suspended while material action is occurring, and wagers submitted during a suspension may be rejected or reviewed. Bets placed after a material outcome is known, but before the market has been suspended, may be voided where the timing creates an unfair advantage or conflicts with the applicable rules.

Cash out or early settlement features may be offered for some bets, but availability is not guaranteed. A cash out request is not final until it is confirmed by the system. The offer may change, disappear or be rejected because of price movement, market suspension, a technical issue or another operational reason. The original wager remains active unless the cash out has been successfully confirmed.

3. Event changes, settlement and void bets

Bets are settled using the official result or source considered appropriate for the relevant market. Results may be updated after an initial settlement if an official authority changes or corrects the result, or if an error is identified. Settlement may take account of the result at the end of the relevant period, including any extra time, penalties, tie-breaks or other stages, but only where the market rules say that stage counts.

Rules for event changes can vary between sports and products. The following general principles may apply, subject to the specific market rules:

• If an event is abandoned, cancelled or postponed, a bet may be void unless the event is completed within the period or under the conditions specified for that market.
• If the venue, surface, scheduled distance, format or other material feature changes, bets may be reviewed under the rules for that sport or product.
• If a competitor or team is replaced, withdrawn or changes position, settlement may depend on whether the market was intended to cover participation, starting status, final result or another defined outcome.
• If an event is rescheduled, the original bet may remain valid or may be void depending on the delay, competition and market conditions.
• If a match or event is declared no contest, drawn, tied or otherwise unresolved, the result will be settled according to the relevant market rule.
• If a market is offered in error, duplicates another market or cannot be fairly settled, it may be voided and the affected stakes returned.

Dead heats and tied outcomes

Where two or more selections share a result and the market rules recognise a dead heat, the return may be calculated using a proportion of the accepted odds or another method stated in the applicable rules. A tied result in a match market may be a winning outcome, a losing outcome or a void outcome depending on the market selected. The wording displayed with the market is important and should be checked before confirming a bet.

Settlement timing and account balances

Bets are generally settled after the result has been verified and the relevant market is closed. Settlement may be delayed where an official result is unavailable, a protest or review is pending, or an account or transaction requires checking. A displayed balance is not necessarily final where a result is provisional or subject to correction. You should not treat an unsettled or incorrectly credited amount as available for withdrawal until it has been confirmed.

If a bet is voided, the stake will generally be returned to the account, unless a different treatment is required by the market rules or the general terms. A void bet does not normally count as a winning or losing selection for the purpose of a combination bet, although the exact calculation depends on the product.

4. Fair play, issues and responsible betting

Royal Ace Casino expects customers to use the betting service fairly and lawfully. Any attempt to manipulate an event, exploit a technical weakness, interfere with another customer’s account, use automated systems without permission or obtain an unfair advantage may result in a bet being cancelled and an account being restricted or suspended. Where appropriate, information may be referred to relevant authorities or sporting bodies in accordance with applicable obligations.

You should report a suspected error, unauthorised wager, duplicate transaction or other account issue as soon as possible through the support channels made available on the website. When raising an issue, provide the relevant bet reference, date, market and a clear description of the concern. Do not provide your password or disclose sensitive security information in a support request.

If you believe a bet has been settled incorrectly, first review the market wording, the applicable sport or product rules and your account history. A settlement query may be reviewed against the recorded bet, accepted odds, official result and relevant rules. Reviews can take time where information must be checked with an external results source or where the result is subject to an official correction. The general terms describe any further complaint or dispute process that may be available.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and never bet with money needed for essential expenses. Avoid chasing losses, take regular breaks and do not bet when affected by alcohol, stress or other circumstances that may affect your judgement.

• Set personal deposit, stake, loss or time limits where these tools are available.
• Use a time-out or self-exclusion option if you need to take a break from betting.
• Monitor your betting history and account activity.
• Do not borrow money or sell possessions to fund betting.
• Speak with a qualified support service or health professional if betting is causing concern.
• If you are worried about another person’s betting, encourage them to seek independent help and use the safer gambling information available on the website.

These rules are general information and do not replace the full terms and conditions or any specific rule displayed for an individual market. Rules may be updated from time to time to reflect changes to the service, applicable law, product design or operational requirements. The version available when a bet is accepted will generally be relevant to that wager, unless a later correction is required by law or to fix an obvious error. By continuing to use Royal Ace Casino, you agree to follow the rules that apply to your account and the bets you place.