Privacy Policy

Information we collect

Royal Ace Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and services are used. Some information is provided directly by the player, while other information is created or collected automatically when the website is accessed.

Account and identity information

When a player registers or uses an account, the site may collect account details such as a name, date of birth, residential details, nationality, username, password, contact details and other information needed to create and maintain the account. Players should provide information that is accurate and kept up to date. The site may also record preferences, account settings, responsible gambling choices and communications with the player.

Verification information

To help confirm identity, age and eligibility, the site may request verification documents or other supporting information. This may include identity documents, proof of address, information about the source of funds or other information reasonably required for account checks. Verification information is handled for identity verification, anti-fraud, security and compliance purposes.

Payment and transaction information

The site may record information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on behalf of the site. Depending on the payment method, Royal Ace Casino may receive information such as payment status, transaction references, partial payment details and account history. Full payment card details may be handled by the relevant payment provider rather than being stored directly by the site.

Technical, device and usage information

When a player visits the website, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how the site is used. Security logs may also record login attempts, session activity and unusual behaviour to help protect accounts and the platform.

Communications

If a player contacts Royal Ace Casino, the site may keep the content of the enquiry, details used to identify the account and records of the response. This helps with customer support, complaint handling, service improvement and the accurate administration of player requests.

How we use information

Personal information is used only for purposes connected with operating the website, providing gambling services, meeting applicable obligations and protecting players and the platform. The types of use may include the following:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Checking identity, age, eligibility and account information.
• Carrying out fraud prevention, anti-money laundering, security and risk checks.
• Detecting unusual, suspicious or unauthorised activity and protecting the website from misuse.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating about account activity, service notices, security matters, policy updates and other essential information.
• Sending marketing communications where permitted and where the player has provided consent or another valid permission applies.
• Understanding website use, testing features, improving performance and developing a more reliable service.
• Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling requirements.
• Enforcing site rules, investigating disputes and protecting the rights, property and safety of Royal Ace Casino, players and others.

Some information may be combined from different sources to help keep records accurate, identify potentially fraudulent activity and understand account activity. The site may also use information to apply security controls, prevent duplicate or unauthorised accounts and support responsible gambling processes. Where information is no longer needed for a stated purpose, it may be deleted, de-identified or securely disposed of, subject to legal and operational requirements.

Sharing information

Royal Ace Casino may disclose relevant information to service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. Providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, investigate suspected fraud or crime, protect the safety of a person, enforce site terms, resolve a dispute or protect the website and its users. Information may be shared as part of a business change or service transition, provided it continues to be handled in accordance with applicable privacy requirements.

The site does not intend to sell personal information as a commercial product. Where information is shared with a third party, the amount shared should be limited to what is reasonably needed for the relevant purpose. Some service providers may process information from locations outside Australia. Appropriate steps are taken to support the secure handling of information, although the privacy protections in another location may differ.

Cookies, security and retention

Cookies and similar technologies

Royal Ace Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security and understand how the website is used. Some cookies are necessary for account functions and cannot be disabled without affecting parts of the service. Other cookies may help with performance, measurement, preferences or marketing, depending on the features in use.

Players can manage or remove cookies through their browser settings. Browser controls may allow a player to block all cookies, accept cookies only from certain websites or delete cookies when the browser is closed. Blocking or deleting cookies may affect login sessions, preferences and the availability of some website functions. Cookie settings do not necessarily remove information already collected or stored for account, security or legal purposes.

Security

Royal Ace Casino uses reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account has been accessed without permission.

How long information is kept

Information is kept for as long as it is reasonably required for the purposes described in this Privacy Policy, including account administration, support, security, dispute management and record keeping. Some records must be retained for a period required by law even after an account is closed. The length of retention can depend on the type of record, the reason it was collected and the obligations that apply. When information is no longer required, it may be securely deleted or de-identified, unless another valid reason requires it to be kept.

Your privacy rights and requests

Players may have rights relating to the personal information held about them. These rights can depend on the circumstances, the type of information and applicable privacy requirements. A request may be made to access personal information, ask for inaccurate or incomplete information to be corrected, request deletion where there is no valid reason for it to be retained, or withdraw consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@royalacecasino.wtf. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. Royal Ace Casino may need to verify the identity of the person making a request before providing information or changing account records. This is a security measure designed to prevent unauthorised disclosure or changes.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for information that is inaccurate, incomplete or out of date to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing legal, security, dispute or operational reason to retain it.
• Marketing consent: withdraw consent to marketing communications at any time. A player may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal. It also does not stop essential service messages, account notices, security alerts, transaction updates or other communications needed to operate an account. Closing an account or requesting deletion may not remove information that the site is required to keep, including records needed for legal obligations, fraud prevention, responsible gambling, dispute resolution or financial reporting.

Updates and questions

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the date it is made available on the website. Players should review this page from time to time for changes. If a question, concern or request relates to privacy or the handling of personal information, players can contact support@royalacecasino.wtf.