- OperatorEmoney Processing LTD
- Established2009
- Game ProvidersReal Time Gaming, Spinlogic Gaming
- Withdrawal MethodsBitcoin (instant), Visa, Mastercard (1-3 business days)
How the VIP Program works: five levels and comp points
The Royal Ace Casino VIP Program is built around five named levels: Jack, Queen, King, Ace and Royal Ace. Each level has its own comp point rate, exclusive bonuses and promotions, while the higher levels add extra gifts and benefits.
For an Australian player, Royal Ace keeps the main mechanic easy to follow. You wager, earn comp points at the rate attached to your tier, then redeem those points for exclusive offers including free bets. It works much like a Loyalty Program, although the reward rate changes as you move through the five levels.
The key difference between tiers
The most important change from one level to the next is the number of wagering dollars needed for one comp point. Royal Ace has the strongest earning rate at 1 point per $2 wagered.
VIP tier rates: how much wagering earns a comp point
The point rate improves as the tier name rises. Jack starts at 1 comp point per $10 wagered, while Royal Ace awards 1 point per $2. King and Ace share the same earning rate.
| VIP level | Comp point rate | What the rate means |
|---|---|---|
| Jack | 1 point per $10 wagered | Every $10 in wagering produces 1 comp point |
| Queen | 1 point per $7.50 wagered | Every $7.50 in wagering produces 1 comp point |
| King | 1 point per $5 wagered | Every $5 in wagering produces 1 comp point |
| Ace | 1 point per $5 wagered | Every $5 in wagering produces 1 comp point |
| Royal Ace | 1 point per $2 wagered | Every $2 in wagering produces 1 comp point |
The listed account currency is USD, so the dollar examples use the same $ format as the programme terms. These rates apply to wagering, rather than the amount deposited into the account.
Monthly Insurance and the benefits attached to each tier
Monthly Insurance is one of the benefits shared across the VIP structure. The Jack description says it is paid at the start of every month, while Queen, King, Ace and Royal Ace also include Monthly Insurance as part of their tier benefits.
Every level comes with exclusive bonuses and promotions linked to that tier. The higher levels then add more personal touches. King, Ace and Royal Ace members receive exclusive gifts on their birthday and on other special days.
| Benefit | Where it applies | How it helps |
|---|---|---|
| Monthly Insurance | All five VIP levels | A recurring VIP benefit included with each tier |
| Exclusive tier bonuses and promotions | All five VIP levels | Offers are linked to the member's level |
| Birthday and special-day gifts | King, Ace and Royal Ace | Extra gifts for selected VIP members |
| Comp point redemption | VIP programme | Points can be exchanged for exclusive offers, including free bets |
VIP benefits also include bonus free spins, Cashback, higher withdrawal limits, faster withdrawals and personalised promotions. If a particular offer includes a Promo Code, use it exactly as that promotion instructs.
Look at the benefit attached to your tier
The programme is not only about collecting points. Your level can also bring personal service, recurring benefits, gifts and promotions that are reserved for that tier.
Comp point examples: see what each rate produces
A few simple calculations make the differences easier to see. The examples below use round wagering totals and the published rate for each level.
- Jack: $100 wagered at 1 point per $10 produces 10 comp points.
- Queen: $75 wagered at 1 point per $7.50 produces 10 comp points.
- King or Ace: $50 wagered at 1 point per $5 produces 10 comp points.
- Royal Ace: $20 wagered at 1 point per $2 produces 10 comp points.
So, the same 10-point result requires less wagering at Royal Ace than at Jack. At Jack, the calculation is $100 divided by $10. At Royal Ace, it is $20 divided by $2.
Comp points are redeemable for exclusive offers, including free bets. The useful habit is to keep track of the points earned at your current level and use them for the rewards available through the VIP programme.
Points do not remove the risk of gambling
Comp points are an extra reward feature, not a guarantee of profit. Play with money set aside for entertainment and avoid increasing your stakes to chase points.
Personal support, promotions and VIP account perks
The VIP benefits list goes beyond points and monthly rewards. Members can receive a personal manager, bonus free spins, personalised promotions, higher withdrawal limits and faster withdrawals. Birthday gifts are part of the benefits for King, Ace and Royal Ace members.
Support is available in English through live chat, email and telephone. Live chat has an average response time of 10 minutes, which can be useful when you have an account or promotion question.
The VIP experience also works across mobile access. A downloadable Mobile App is available, while instant play through a mobile browser supports RTG games. Registration is required before downloading or installing casino software.
Promotions can be personalised to the member and tier. That means it is sensible to check the instructions attached to each offer before using it, especially where a bonus, free spins or Promo Code forms part of the promotion.
Want the points system to stay simple?
Start with your tier's earning rate, note the benefits connected with that level and keep your play within a budget that suits you.
Getting started with the VIP Program in Australia
There is no complicated setup needed to understand the basic process. You first need a registered account, then you can use the available casino access options and keep track of the comp points connected with your VIP level.
A phone number is required during registration. This account is also needed before downloading or installing the casino software.
You can use the downloadable casino app or play instantly through a mobile web browser. RTG games are available in the mobile browser.
Use the rate for your current level: Jack is 1 point per $10, Queen is 1 per $7.50, King and Ace are 1 per $5, and Royal Ace is 1 per $2 wagered.
Comp points are earned on all wagers and can be redeemed for exclusive offers, including free bets.
VIP bonuses, free spins and personalised promotions can have their own instructions. Follow the terms attached to the individual offer before using it.
The simplest way to approach the programme is to treat the VIP benefits as extras rather than a reason to wager more than planned. Keep a firm entertainment budget, take breaks and stop if playing no longer feels comfortable.
Explore the Royal Ace VIP structure
Compare the five earning rates, then decide whether the available tier benefits fit the way you prefer to play.
VIP Program: your questions
How many levels are in the Royal Ace VIP Program?
There are five levels: Jack, Queen, King, Ace and Royal Ace.
How are VIP comp points earned?
Comp points are earned on all wagers. The rate ranges from 1 point per $10 wagered at Jack to 1 point per $2 wagered at Royal Ace.
Which VIP level has the fastest comp point rate?
Royal Ace has the strongest rate, with 1 comp point awarded per $2 wagered.
Do all VIP levels receive Monthly Insurance?
Yes. Monthly Insurance is included across Jack, Queen, King, Ace and Royal Ace.
Which VIP members receive birthday gifts?
King, Ace and Royal Ace members receive exclusive gifts on their birthday and on other special days.
What can Royal Ace comp points be redeemed for?
Comp points can be redeemed for exclusive offers, including free bets.
Do VIP members receive personal support?
VIP benefits include a personal manager. English support is also available through live chat, email and telephone.
