Cookies Policy | Royal Ace Casino

1. What cookies are

Cookies are small text files that a website can place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember information about a visit and support certain website functions. Cookies may be temporary or persistent. Temporary cookies, sometimes called session cookies, are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until they are deleted.

Royal Ace Casino may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering preferences, measuring website activity, helping to prevent misuse and understanding how visitors interact with online content. In this policy, the term cookies includes cookies and similar technologies unless a different meaning is clear from the context.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information you provide or that is generated when you use the website. Where this happens, the information may be treated as personal information under applicable privacy laws.

How cookies may be used

To keep the website available and make essential pages and features work correctly.
To remember settings, preferences and choices made during a visit.
To support account access, authentication, security and session management where relevant.
To detect suspicious activity, protect the website and help prevent fraud or other misuse.
To understand website traffic, performance and general usage patterns.
To improve navigation, content, functionality and the overall user experience.
To help display content or communications that may be more relevant to your interests, where permitted.
To create reports and statistics using information that is aggregated or otherwise analysed.

2. Types of cookies we may use

The cookies used on a website can be grouped into different categories. The exact cookies and technologies in use may change as the website, services and technical systems develop. The categories below explain the main purposes for which cookies may be used.

Strictly necessary cookies

These cookies are needed for core website operations. They may support page navigation, secure areas, account sessions, fraud prevention, load balancing, accessibility settings or the delivery of requested services. Without these cookies, parts of the website may not operate properly. Because they are necessary for basic functions, they may not always be disabled through a cookie preference tool. You may still be able to block them through your browser, but doing so may prevent access to some features.

Functional or preference cookies

These cookies allow the website to remember information that changes the way it looks or behaves. For example, they may remember language, display, region, accessibility or other settings. They can make repeat visits more convenient by reducing the need to enter the same choices again. If you refuse these cookies, some preferences may not be saved, although the main website may remain available.

Performance and analytics cookies

These cookies help measure how visitors use the website. They may collect information such as the pages viewed, links selected, time spent on a page, browser type, device type, general location information and error messages. This information is generally used to understand performance, identify technical issues and improve the website. Analytics information may be combined into reports and may be assessed in a form that is designed not to directly identify individual visitors.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure the effectiveness of advertising, limit how often a message is shown or provide content that is more relevant to a visitor’s interests. They may be placed by Royal Ace Casino or by approved service providers acting on its behalf. Advertising and marketing cookies may collect information about browsing activity across websites or services. You can usually make choices about these cookies through the website’s cookie controls or your browser settings.

Security and compliance technologies

Some cookies or similar technologies may be used for security, identity verification, age-related controls, responsible gambling processes, account protection, technical monitoring or compliance purposes. These tools may help identify unusual activity or protect the website and its users. Blocking or deleting them may affect the ability to access particular services or complete certain website processes.

3. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject optional cookies or select individual categories. Your choices may be stored so that the website can remember them. You may be asked to review or renew your choices from time to time, including when the technologies used on the website change.

You can also control cookies through your web browser. Most browsers allow you to view cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or reject all cookies. Browser controls differ between browsers and devices, so you should check the settings or help pages for the browser you use.

Open the privacy, security or settings menu in your browser.
Find the section relating to cookies, site data or tracking technologies.
Choose whether to allow, remove or block cookies, and adjust the settings for individual websites where that option is available.
Close and reopen the browser or refresh the website if required for the change to take effect.

Disabling cookies may not remove information that was collected before you changed your settings. It may also affect the way the website works. For example, you may need to enter information again, lose saved preferences, experience reduced functionality or be unable to use account, security or other protected features. Blocking cookies does not necessarily prevent all online tracking, because some services may use other technologies.

If you use more than one browser or device, your cookie preferences may need to be applied separately in each browser or on each device. Deleting cookies may also remove the record of your previous choices, which means the cookie notice may appear again on a later visit.

4. Third-party services and information

Some cookies may be placed by third parties that provide services for the website. These providers may support functions such as hosting, security, analytics, performance monitoring, customer assistance, payment processing, advertising or technical delivery. A third party may be able to recognise your device when you visit the website or other websites and services where that third party’s technology is used.

Third-party providers may process information in accordance with their own privacy notices and terms. Royal Ace Casino does not control every third party’s privacy practices. You should review the relevant provider’s information if you want to understand how it collects, uses, stores or shares information. Where appropriate, contractual, technical or organisational measures may be used to manage third-party access and support the security of information.

Information collected through cookies may include an internet protocol address, browser and operating system details, device characteristics, approximate location, referral information, pages viewed, actions taken, session information and dates or times of access. The information collected will depend on the type of cookie or technology involved, your device and the services you use.

Cookies may be used alongside information obtained when you register, sign in, contact the website or use online services. This can help maintain a secure session, remember relevant settings and understand service performance. Any handling of personal information is subject to the Privacy Policy and applicable laws. Cookies should not be used as a substitute for responsible gambling decisions, and account or website data does not change the need to follow applicable age, identity and account requirements.

5. Changes, questions and further information

The cookies and similar technologies used by a website may change over time. Royal Ace Casino may update this Cookies Policy to reflect changes in technology, website features, service providers, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated.

You should check this page from time to time so that you remain informed about the way cookies may be used. If a change requires a new choice or consent under applicable law, the website may display a new notice or preference request.

If you have a question about this Cookies Policy or want to ask about your cookie preferences, please use the support or contact options made available on the Royal Ace Casino website. Do not include unnecessary sensitive information when making an enquiry.

By continuing to use the website after reviewing this policy, you acknowledge that cookies and similar technologies may be used as described here, subject to the choices and controls available to you. Where consent is required, optional cookies will be used in accordance with the consent you provide.