Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed choices, setting personal boundaries and being able to stop when you intend to stop. Royal Ace Casino encourages players to consider their circumstances before gambling and to use the available account controls where appropriate. No gambling activity is risk-free, and outcomes are determined by chance rather than skill, effort or the amount of money played.

Gambling should never be used as a source of regular income, a solution to debt or a way to recover previous losses. A losing session cannot be changed by continuing to play, and chasing losses may increase financial and emotional pressure. Set a limit before you begin and treat that limit as the maximum amount you are prepared to spend on entertainment.

Players should only use money they can afford to lose after essential living costs and other financial commitments have been covered. It is also important to understand the rules of a game, the possible outcomes and the risks involved before placing a bet. If you are unsure whether gambling is suitable for you, consider not gambling and seek independent advice.

Gambling is not a way to solve problems

Financial stress, relationship difficulties, work concerns, boredom, loneliness and low mood can all affect gambling decisions. Gambling while upset, tired, under the influence of alcohol or affected by other substances can make it harder to follow limits. Taking a break and speaking with a trusted person may help you make a clearer decision.

Practical ways to stay in control

Before gambling, decide how much time and money you are willing to spend. Write down your plan if that makes it easier to follow. Once your time or spending limit has been reached, stop playing. Do not increase the limit during a session because of excitement, frustration or the hope of recovering a loss.

• Set a realistic gambling budget that is separate from rent, bills, food, savings and other essential expenses.
• Set a time limit and take regular breaks away from the screen or gambling environment.
• Keep records of deposits, withdrawals, wins and losses so you have an accurate view of your activity.
• Avoid borrowing money, using credit intended for other purposes or selling possessions to fund gambling.
• Do not gamble when you are angry, distressed, intoxicated, sleep-deprived or trying to escape a personal problem.
• Avoid mixing gambling with other activities that may reduce your judgement or make it harder to stop.
• Talk openly with someone you trust if gambling begins to take more time, money or attention than planned.
• Do not allow another person to use your account, and do not use another person’s account.

Taking a break can be helpful even when gambling has not caused a serious problem. A break gives you time to review your habits without the pressure of an active session. If you find that you cannot take a break when you planned to, this may be a sign that additional support or stronger account restrictions would be useful.

Remember the nature of gambling outcomes

Past results do not determine future results. A game does not become more likely to produce a win because it has recently lost, and a previous win does not guarantee another win. Patterns, systems and predictions cannot remove the normal uncertainty associated with gambling. Play only when you are comfortable with the possibility of losing the money you spend.

Account controls and taking a break

Account controls can help you manage your gambling. Depending on the service and your location, available options may include deposit limits, spending limits, loss limits, session or time reminders, cooling-off periods and self-exclusion. These tools are designed to support your decisions, but they work best when limits are set before gambling begins and are not treated as a challenge to overcome.

If you want to reduce or stop your gambling, review the responsible gambling settings available through your account or contact the relevant support channel for assistance. You may be able to request a temporary break or a longer self-exclusion period. During self-exclusion, you should not attempt to create another account or access the service through another person’s account.

A self-exclusion request should be treated seriously. If you ask for your account to be restricted or closed because gambling is becoming difficult to control, do not continue looking for ways to gamble elsewhere. Remove saved payment details, avoid promotional messages where possible and consider asking a trusted person to support you with financial or practical safeguards.

1. Decide whether you want a short break, reduced activity or complete self-exclusion.
2. Use the account settings or support process available to request the restriction.
3. Stop gambling while the request is being processed and do not open another account.
4. Review your finances and remove easy access to money that could be used impulsively.
5. Tell a trusted person or professional about your decision so you have additional support.
6. Seek further help if you find it difficult to maintain the break or restriction.

Account controls may not prevent access to every gambling service, website or venue. If you are concerned about gambling across different services, consider broader self-exclusion options and support services available in your state or territory. Check the applicable terms, processes and eligibility requirements before relying on any particular tool.

Recognising harm and finding support

Gambling harm can develop gradually, and it may affect more than the person who gambles. Warning signs can include spending more than intended, gambling for longer than planned, hiding gambling activity, feeling restless when trying to stop, borrowing money, missing bills, selling belongings or repeatedly trying to win back losses. Other signs include reduced interest in family or work, arguments about money, sleep problems, anxiety, low mood or feeling unable to cope.

One warning sign does not automatically mean that someone has a gambling disorder, but it is a reason to pause and review what is happening. You do not need to wait for a crisis before asking for help. Early support can make it easier to understand your behaviour, protect your finances and rebuild routines that are not centred on gambling.

Where to get help

If gambling is affecting you or someone close to you, consider speaking with a qualified counsellor, financial counsellor, doctor or mental health professional. In Australia, support may also be available through recognised gambling-help services, community organisations and services provided in your state or territory. These services can offer confidential information, counselling, financial guidance and support for family members or friends.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or an appropriate crisis service in your area. For financial concerns, avoid taking on further debt to continue gambling and seek independent financial counselling. Royal Ace Casino cannot provide medical, psychological, legal or financial advice, so professional assistance should be obtained for those matters.

Players in Australia should also make sure that any gambling service they use is lawful and suitable for their circumstances. Gambling rules, consumer protections and support arrangements can differ by jurisdiction. You are responsible for following the laws that apply to you, providing accurate information and ensuring that you meet all applicable age and account requirements.

Protecting young people and other users

Gambling services are for adults who meet the applicable legal age requirements. Keep your account credentials, devices and payment methods secure, and do not permit children or other unauthorised people to access your account. Parents and carers may wish to use device controls, payment safeguards and open conversations about the risks of online gambling.

If you believe that an account has been accessed by someone else, or that a responsible gambling control has not operated as expected, stop using the account and raise the matter through the available support process. Provide accurate information so the issue can be reviewed appropriately. Responsible gambling is a shared effort, and asking for assistance is a practical step rather than a reason for embarrassment.