Royal Ace Casino Terms & Conditions

1. About these Terms

These Terms & Conditions form an agreement between you and Royal Ace Casino in relation to your use of the website, account services and any gaming products made available through the platform. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these Terms.

If you do not agree with any part of these Terms, you must not use the website or its services. Additional rules may apply to particular games, promotions, payment methods or other features. Those rules will be displayed or made available when relevant and form part of these Terms. If an additional rule conflicts with these Terms, the specific rule will generally apply to the relevant product or offer.

You are responsible for reviewing the current version of these Terms before using the website. Royal Ace Casino may update, replace or amend these Terms from time to time. Changes may be made to reflect legal requirements, operational needs, changes to services or improvements to the website. Continued use of the website after an update means that you accept the revised Terms.

The website is intended for people who are legally permitted to access online gambling services in their place of residence. You must check the laws that apply to you before using the website. Access may be restricted in some locations, and Royal Ace Casino may refuse or limit access where required by law or internal policy.

2. Eligibility and your account

Eligibility requirements

You must meet the minimum legal age that applies to online gambling in your jurisdiction. You must also be legally capable of entering into a binding agreement and must use the website only from a location where access is lawful. Royal Ace Casino may ask you to confirm your age, identity, residence or other information before allowing you to use certain services.

You may not create or use an account if you are self-excluded, restricted from gambling by law, prohibited from using the services under a previous account decision, or acting on behalf of another person. You must not allow anyone else to access or use your account.

Registration and account information

When registering, you must provide information that is accurate, current and complete. This may include your legal name, date of birth, residential details and other information needed for account administration or verification. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, suspension or closure.

You are responsible for keeping your login details secure. Do not share your password, one-time codes or other security information. Notify Royal Ace Casino through the available support process if you believe that your account has been accessed without permission, your credentials have been lost or your account security has been compromised.

Each person may generally hold only one account unless Royal Ace Casino gives approval for another arrangement. Duplicate, linked or abandoned accounts may be reviewed. Where accounts appear to be connected, Royal Ace Casino may investigate the relationship between them and may take action in accordance with these Terms and applicable law.

Verification checks

Royal Ace Casino may carry out identity, age, location, payment, fraud prevention and responsible gambling checks. You agree to provide reasonable information or documents when requested. These checks may be required before deposits, withdrawals, continued access or account closure can be completed. Information provided for verification must be genuine, readable and consistent with your account details.

3. Deposits, withdrawals and promotions

Account funds

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for personal entertainment purposes and not for any unlawful activity. Royal Ace Casino may reject, reverse or review a transaction where there is a security, compliance, payment or fraud concern.

You should only deposit money that you can afford to lose. Gambling activity involves financial risk, and a deposit does not guarantee winnings. You remain responsible for checking the amount entered before confirming a transaction. Payment providers may apply their own terms, fees or processing requirements, which are separate from these Terms.

Withdrawal requests may be subject to account verification, payment checks, applicable laws and any conditions shown for the relevant service. Royal Ace Casino may return funds to the original payment method where appropriate or request an alternative method in accordance with its procedures. You must provide accurate payment information and cooperate with reasonable checks.

You must not use the account to deposit or withdraw funds for another person, to move money between unrelated accounts or to disguise the source of funds. Suspected money laundering, fraud, payment misuse or other unlawful activity may be reported or handled as required by applicable law.

Promotions and bonuses

Any bonus, promotion, reward or special offer is subject to its own promotional terms. Those terms may explain eligibility, activation requirements, qualifying transactions, playthrough conditions, expiry, game restrictions, withdrawal rules and any other relevant limitations. You should read the applicable promotional terms before taking part.

Royal Ace Casino may correct an obvious error, withdraw an offer, change an offer or refuse promotional participation where permitted by law. Promotional activity must not be abused. Examples of possible abuse include creating multiple accounts, using another person's details, manipulating an offer, or attempting to obtain a reward through dishonest or prohibited conduct.

4. Acceptable use and responsible gambling

Acceptable use

You must use the website honestly, lawfully and in accordance with these Terms. You must not interfere with the website, introduce malicious software, use automated tools without permission, attempt to bypass security controls, copy website content for unauthorised purposes or access another person's account.

You must not use the services for fraud, money laundering, collusion, cheating, market manipulation or any other unlawful or improper purpose. You must not attempt to exploit a software fault, pricing error or technical issue. If you identify an error, you should stop using the affected feature and report it through the available support channel.

Royal Ace Casino may suspend, restrict or close an account where it reasonably believes that these Terms have been breached, account information is inaccurate, activity creates a security or compliance concern, or action is required to protect customers and the platform. Any decision will be handled in accordance with applicable law and relevant internal procedures.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you play and avoid gambling with money needed for rent, bills, food, savings or other essential expenses. Never chase losses, borrow money to gamble or play while affected by alcohol or other substances.

• Set personal spending and time limits before starting a session.
• Take regular breaks and avoid playing when upset, tired or distracted.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Use available account controls, limits, time-outs or self-exclusion options if gambling no longer feels enjoyable or controlled.
• Seek independent support if gambling is causing stress, financial difficulty or problems with relationships, work or daily life.

If you ask for self-exclusion or another responsible gambling restriction, Royal Ace Casino may limit your access for the relevant period. You must not attempt to open another account or bypass a restriction. Responsible gambling tools may not prevent all gambling activity outside the platform, so independent support may also be appropriate.

5. Website content, privacy and legal matters

Games and website availability

The website and its games are provided on an availability basis. Royal Ace Casino may change, suspend or remove a game, feature or service at any time where permitted. Temporary interruptions may occur because of maintenance, technical issues, internet failures, third-party services or circumstances outside reasonable control.

Game outcomes are determined by the relevant game systems and rules. Technical records and transaction records maintained by Royal Ace Casino may be used to resolve disputes, subject to applicable law. If a technical fault affects a game or transaction, the affected activity may be reviewed and corrected where appropriate.

Intellectual property

The website, branding, text, graphics, software, designs and other content belong to Royal Ace Casino or its content providers and are protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior permission.

Privacy and data

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, manage responsible gambling risks, prevent fraud and meet legal obligations. You should read the Privacy Policy to understand how information is managed.

Liability and applicable law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. To the extent permitted by law, Royal Ace Casino is not responsible for losses caused by your failure to secure your account, provide correct information, use the website lawfully or follow these Terms.

You are responsible for any taxes, charges or reporting obligations that may apply to you in connection with your use of the website. You should obtain independent legal, financial or tax advice if you are unsure about your obligations.

These Terms are intended to operate alongside applicable Australian laws and any mandatory rules that apply to online gambling in your state or territory. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Questions or complaints should be raised through the support options made available on the website.